Frequently Asked Questions
Everything you need to know about our handcrafted delicacies and delivery services.
How do you ensure the freshness of the sweets during transit?
All Estaa Sweets are prepared fresh to order and vacuum-sealed in food-grade packaging to maintain texture and flavor. We also include temperature-controlled inserts for sensitive items to ensure they arrive in perfect condition.
Do you offer sugar-free or vegan options?
Yes, we have a dedicated collection of 'Health-First' sweets including stevia-sweetened treats and dairy-free options. Please check the 'Dietary Preferences' filter on our shop page.
What is the typical delivery timeline for domestic orders?
Standard shipping takes 3-5 business days. For those in a hurry, we offer Express Shipping which guarantees delivery within 24-48 hours to most metropolitan areas.
Can I customize a gift box for a special occasion?
Absolutely! Our 'Build Your Own Box' feature allows you to select specific quantities of your favorite sweets. We also offer personalized note cards and premium gift wrapping for weddings, corporate events, and festivals.
What is your return policy for food products?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is a quality issue, please contact us within 24 hours of delivery with a photo for a full refund or replacement.
Are your products free from artificial preservatives?
We pride ourselves on using traditional recipes. Most of our sweets are made using natural ingredients like pure ghee, nuts, and organic jaggery, and contain zero artificial preservatives or colors.